Dispute Resolution — Livescore bet
Complaints against Livescore Bet itself move on a UKGC-mandated timetable: the operator must acknowledge within 24 hours and resolve within eight weeks. Our own complaints — about something on this site — are acknowledged within one working day and, in most cases, closed within five working days. A complex factual correction (one that requires a full retest of a payment method, for example) may take up to 14 working days, and we will say so in the acknowledgement.
A reader who is unhappy with how Livescore Bet handled a case can escalate it to IBAS (ibas-uk.com) — an independent, UKGC-approved arbitration body. IBAS is free to use, decisions are binding on the operator, and most cases close within six weeks. A reader who is unhappy with us can escalate internally — a complaint reviewed by the editor can be referred to the publisher, Ravenhill Analytics Ltd, for a second look. We do not sit inside an ombudsman scheme because we are not a licensee, but ICO (ico.org.uk) covers data-protection complaints on our side.
IBAS is the main ADR body for UK sports-betting and casino disputes. For matters that touch personal data — wrong information held about a reader, refusal to delete on request — the Information Commissioner's Office (ico.org.uk) is the correct route. For disputes that relate to the licence itself, the UK Gambling Commission takes formal complaints, though the Commission does not resolve individual player balances — that is IBAS territory.
For a complaint against Livescore Bet, prepare: the account username (not the password); the date and time of the event; screenshots of the relevant chat transcript, bet slip or payment confirmation; the clause number from the operator's T&Cs that you believe was misapplied. For a complaint about this site, prepare: the page URL; the sentence or figure in dispute; the source showing the correct version. A well-prepared complaint shortens the resolution time by days.
We can review our own page against the operator's live text and correct it if we have it wrong; we can escalate an operator-side complaint to the Livescore Bet affiliate manager, who often has a faster line to internal support than the public chat; we can point readers to IBAS and help them structure the submission. We cannot overturn an operator decision, we cannot adjust a balance, we cannot fast-track a KYC review. Those powers sit inside the operator or inside the regulator — we are a reader-facing editorial outlet.
Email [email protected] with the subject "Complaint:" and a one-line summary of the issue. Written complaints can be posted to Ravenhill Analytics Ltd, 42 Bath Street, Glasgow G2 4BW. The editor will acknowledge within one working day, open a numbered case, and tell you who is handling it. There is no complaint fee at any stage, and raising a complaint will not affect how we treat any future enquiry from the same reader.